Last Updated: October 12, 2022
We at KALABASAH TECHNOLOGY SOLUTIONS LIMITED (Kalabash) know how important privacy is to our
collect and use their personal information.
We take the privacy of our website users seriously and we are committed to protecting your privacy in compliance with the relevant laws i.e. the General Data Protection Regulation (EU 2016/679) ‘Data Protection laws', the Nigerian Data Protection Regulation 2019.
We collect information from you when you open an account with Kalabash or our services on any of our platforms.
For effective use of this website, users are advised to complete the registration form. During registration a user is required to give certain information such as name, address, telephone number, email address, card information, device information, technical data based on service usage, location and any other information we may require you to provide us with to enable us render the service to you.
We collect your data and process same for the following reasons:
Existing Data Protection Laws require certain legal grounds to be met before we are permitted to use your data in the way and manner described in this Policy. We take this seriously and rely on the following lawful basis for processing:
You may opt out of any future contacts from us at any time. You can do the following at any time
by contacting us via the email address or phone number given on our website.
As provided for by the relevant Data Protection Laws, you have the following rights:
In the event you withdraw your consent for a particular purpose which we initially relied on to perform a request/ need, we may be unable to provide you with our services or may be unable to tailor our services to your needs which may have a subsequent effect o the service we provide.
Please let us know if the personal information which we hold about you needs to be corrected or
updated. If you wish to exercise any of the rights set out above, please contact us via our
We would try to respond to all legitimate requests within a month. Occasionally, it could take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.
Google Analytics is a platform provided by Google. This platform helps us to analyze how our
information obtained is stored in Google's servers and it is used to evaluate the use of our
website and mobile app by you and other users to provide insights into our business.
The features we use and the insights we provide are:
AdWords Remarketing — this uses behavior, demographic, and interest data to identify users who are likely to convert, and then allows us to target those users with remarketing campaigns through Google Ads.
Demographics and Interests Reporting — this provides insight into the age, gender, and purchase interests of users, which we can use to better tailor fit your advertisements.
Google Display Network (GDN) Impression Reporting — measures the impact of unclicked GDN Display ad impressions on conversions and site behavior.
Click here to opt-out of analysis by Google Analytics on our website and other websites.
We take extra precautions to protect your information. When you submit sensitive information
via the website, your information is protected both online and offline. The steps we take to
secure your personal data include website protection measures, controlled access to
Kalabash's corporate premises, security restrictions on Kalabash's computer systems,
policies on document storage, personnel security and training and secure workplace policies.
Even though we endeavor to protect personal data of users of our website and mobile app, we
cannot guarantee the security of the information you post online and the information is
disclosed at your own risk. You can help protect your personal data by keeping your account
details confidential. If you become aware of any security breach, please let us know
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment
Your data will be retained only for as long as it takes to fulfil our obligations, in respect of
the provision of our services as well as any purpose necessary to satisfy any accounting,
reporting or legal requirement.
Necessary steps will be taken by us to permanently delete, destroy or anonymize your personal data (we will no longer be able to identify you by it) when it is no longer needed for its purpose.
The retention period is determined by the amount, nature and sensitivity of the data, the potential harm which might be caused by unauthorized use or disclosure of your personal data, the purpose of processing your personal data if it is achievable through other methods including applicable legal requirements.
Details of retention periods for different aspects of your personal data are available upon request. Legally, certain information about our customers has to be kept by us and this data will be held solely and securely for those legal purposes
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive
to help us improve your access to our site and identify repeat visitors to our site. For
instance, when we use a cookie to identify you, depending on your browser settings you would not
have to log in a password more than once, thereby saving time while on our site. Cookies can
also enable us to track and target the interests of our users to enhance the experience on our
site. Usage of a cookie is in no way linked to any personally identifiable information on our
We share aggregated demographic information with our partners and advertisers. This is not linked
to any personal information that can identify any individual person. We use a credit card
processing company to bill users for products and services. These companies do not retain,
share, store or use personally identifiable information for any secondary purposes beyond
fulfilling your order.
We partner with other parties to provide specific services. When the user signs up for these services, we will share names, or other contact information necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Using the Kalabash mobile phone and tablet Apps (the "Mobile Apps")
When you use a Kalabash SIM Card or Mobile App, we collect and use information about you in the
same way and for the same purposes as we do when you use our website.
In addition to this, we also use some other information that we collect automatically when you use our Mobile Apps e.g. we collect information about Mobile App functionality that you access and use. This allows us to identify those areas of the Mobile App that are of interest to our customers so that we can refine and continuously improve the Mobile App. The information we collect for this purpose does not enable us to directly identify you.
When you use our Mobile App, you can choose to allow access to your current location – provided by your mobile device using GPS or similar technologies – in order to identify nearby airports or merchants. If you choose to allow access, this location data may be collected anonymously as part of search requests logged by our servers. You can switch off the Mobile App's access to your location at any time through your phone settings menu.
Each Mobile App will also send us error-reporting information in the event that it crashes or hangs. This enables us to investigate the error and to improve the stability of the Mobile App for future releases. We do not use this information for any purpose other than investigating and remedying the error.
You always have the ability to control what information a Mobile App sends to us. You can exercise this control either by changing the settings of the Mobile App under its setting menu or changing the settings of your mobile device. Alternatively, you can remove the Mobile App from your mobile device entirely and access our services through our website.
This web site contains links to other sites. Our website includes hyperlinks to, and details of,
third party websites.
Please be aware that we are not responsible and have no control whatsoever over the content or privacy practices of such other sites. We encourage our users to be aware of same when they leave our site. It is important that all Users read the privacy statements of any other site which collects personally identifiable information.
If you are visiting our website from outside Nigeria, please be aware that your information may be transferred to, stored, and processed in Nigeria from where our central database is operated. The data protection law and other laws of Nigeria may vary in content or may not be as comprehensive as those in your country, but please be assured that we take steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and to those third parties with whom we share it as described in this Policy.
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as post code, age level etc). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Please also visit our Terms and Conditions section establishing the use, disclaimers and limitations of liability governing the use of our website at http://www.kalabash.com
For more details about Travel Data please click here or Contact us at
+2349087873512) or to the following postal address: