Kalabash Technology Solutions Limited

Last Updated: October 12, 2022

Privacy Policy

We at KALABASAH TECHNOLOGY SOLUTIONS LIMITED (Kalabash) know how important privacy is to our customers and we have created this Privacy Policy to make sure our customers understand how we collect and use their personal information.
We take the privacy of our website users seriously and we are committed to protecting your privacy in compliance with the relevant laws i.e. the General Data Protection Regulation (EU 2016/679) ‘Data Protection laws', the Nigerian Data Protection Regulation 2019.
This Privacy Policy discloses the privacy practices for ( and when used in this Policy statement, it includes its subsidiaries and other partnerships, corporations, undertakings and entities which are authorized by it. This privacy policy applies solely to information collected by this website. It will inform you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.


We collect information from you when you open an account with Kalabash or our services on any of our platforms.


For effective use of this website, users are advised to complete the registration form. During registration a user is required to give certain information such as name, address, telephone number, email address, card information, device information, technical data based on service usage, location and any other information we may require you to provide us with to enable us render the service to you.


We collect your data and process same for the following reasons:

  1. To contact you in relation to any enquiry;
  2. To process your application for the use of our Services this includes for to verify your identity, preventing and detecting fraud and anti-money laundering (AML) purposes;
  3. To provide the service to you;
  4. To recover the payments due to us;
  5. To provide you with support, updates and communications regarding services you request from us;
  6. To tailor our services to meet your requirements and needs;
  7. To seek to deliver or develop new ranges of products or services
  8. To protect the security of our staff, customers, suppliers, and merchandise (including theft and fraud prevention).
  9. To improve our services and tailor fit our website, offered services and contents to suit your needs and preferences; and
  10. To comply with any laws or regulations to which we are subject.
  11. For general planning and administration.
  12. And any other reason which is key to providing the services envisaged by Kalabash.
This information is also used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but this is not required.
We are the sole owners of the information collected on this site. We only have access to/collect information which you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
The Information which we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us use the information in accordance with this policy.
The Personal information which you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others. You expressly agree to the transfer of personal information described in this Paragraph.

Legal Basis

Existing Data Protection Laws require certain legal grounds to be met before we are permitted to use your data in the way and manner described in this Policy. We take this seriously and rely on the following lawful basis for processing:

  1. Consent: where we have requested for your permission to process your data and you have agreed and informed us that we are allowed to use same.
  2. Contract: where we need to provide a service to you based on your request for our services or where a customer or a third party (Merchants) has asked for the information to enable them enter a contract with you.
  3. Law: where we need to process your data to comply with any relevant existing law, regulation.


You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website.
As provided for by the relevant Data Protection Laws, you have the following rights:

  • You have a right of access which gives you the right to request for a copy of your personal data as well as any other information we may have about you. This helps you to understand how and why we are using your data and to check if we are using it lawfully.
  • You also have the right to request that we rectify any data we have on you that is inaccurate and you can also complete your personal data if it is incomplete, this may depend on the purpose for the processing.
  • You also have the right to request that certain personal data be removed or erased. This is your right to be forgotten and it is exercisable upon certain condition.
  • You have the right to request that your personal data be restricted or suppressed, this means that we can process your personal data but we cannot use it. However note that this right is not absolute.
  • You have the right to request that any personal data we have of you be transferred to you or a third party, however this is limited to if it is technically feasible. We usually provide this for free but in the event
  • You have the right to withdraw your consent to the processing of your personal data, to withdraw consent at any time please see the contact information detailed within this Policy.

In the event you withdraw your consent for a particular purpose which we initially relied on to perform a request/ need, we may be unable to provide you with our services or may be unable to tailor our services to your needs which may have a subsequent effect o the service we provide.

Please let us know if the personal information which we hold about you needs to be corrected or updated. If you wish to exercise any of the rights set out above, please contact us via our contact details in tis Privacy Policy
We would try to respond to all legitimate requests within a month. Occasionally, it could take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.
In addition to existing rights available under the relevant laws, in the event you want to raise a concern about any violation of this privacy policy, you can contact NITDA at

Use of Google Analytics

Google Analytics is a platform provided by Google. This platform helps us to analyze how our users our website and mobile app. This information is obtained through the use of cookies and information obtained is stored in Google's servers and it is used to evaluate the use of our website and mobile app by you and other users to provide insights into our business.
The features we use and the insights we provide are:
AdWords Remarketing — this uses behavior, demographic, and interest data to identify users who are likely to convert, and then allows us to target those users with remarketing campaigns through Google Ads.
Demographics and Interests Reporting — this provides insight into the age, gender, and purchase interests of users, which we can use to better tailor fit your advertisements.
Google Display Network (GDN) Impression Reporting — measures the impact of unclicked GDN Display ad impressions on conversions and site behavior.
Please note that Google receives your truncated IP address. This is sufficient for Google to identify (approximately) the country from which you are visiting our sites or accessing our website but is not sufficient to identify you, or your computer or mobile device, individually. You can find more information here, including a link to Google's privacy policy.
Click here to opt-out of analysis by Google Analytics on our website and other websites.


We take extra precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. The steps we take to secure your personal data include website protection measures, controlled access to Kalabash's corporate premises, security restrictions on Kalabash's computer systems, policies on document storage, personnel security and training and secure workplace policies. Even though we endeavor to protect personal data of users of our website and mobile app, we cannot guarantee the security of the information you post online and the information is disclosed at your own risk. You can help protect your personal data by keeping your account details confidential. If you become aware of any security breach, please let us know immediately.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment

Data Retention

Your data will be retained only for as long as it takes to fulfil our obligations, in respect of the provision of our services as well as any purpose necessary to satisfy any accounting, reporting or legal requirement.
Necessary steps will be taken by us to permanently delete, destroy or anonymize your personal data (we will no longer be able to identify you by it) when it is no longer needed for its purpose.
The retention period is determined by the amount, nature and sensitivity of the data, the potential harm which might be caused by unauthorized use or disclosure of your personal data, the purpose of processing your personal data if it is achievable through other methods including applicable legal requirements.
Details of retention periods for different aspects of your personal data are available upon request. Legally, certain information about our customers has to be kept by us and this data will be held solely and securely for those legal purposes


Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via or contact details in this policy or our website.


We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, depending on your browser settings you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.


We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use a credit card processing company to bill users for products and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond fulfilling your order.
We partner with other parties to provide specific services. When the user signs up for these services, we will share names, or other contact information necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Using the Kalabash mobile phone and tablet Apps (the "Mobile Apps")

When you use a Kalabash SIM Card or Mobile App, we collect and use information about you in the same way and for the same purposes as we do when you use our website.
In addition to this, we also use some other information that we collect automatically when you use our Mobile Apps e.g. we collect information about Mobile App functionality that you access and use. This allows us to identify those areas of the Mobile App that are of interest to our customers so that we can refine and continuously improve the Mobile App. The information we collect for this purpose does not enable us to directly identify you.
When you use our Mobile App, you can choose to allow access to your current location – provided by your mobile device using GPS or similar technologies – in order to identify nearby airports or merchants. If you choose to allow access, this location data may be collected anonymously as part of search requests logged by our servers. You can switch off the Mobile App's access to your location at any time through your phone settings menu.
Each Mobile App will also send us error-reporting information in the event that it crashes or hangs. This enables us to investigate the error and to improve the stability of the Mobile App for future releases. We do not use this information for any purpose other than investigating and remedying the error.
You always have the ability to control what information a Mobile App sends to us. You can exercise this control either by changing the settings of the Mobile App under its setting menu or changing the settings of your mobile device. Alternatively, you can remove the Mobile App from your mobile device entirely and access our services through our website.


This web site contains links to other sites. Our website includes hyperlinks to, and details of, third party websites.
Please be aware that we are not responsible and have no control whatsoever over the content or privacy practices of such other sites. We encourage our users to be aware of same when they leave our site. It is important that all Users read the privacy statements of any other site which collects personally identifiable information.


If you are visiting our website from outside Nigeria, please be aware that your information may be transferred to, stored, and processed in Nigeria from where our central database is operated. The data protection law and other laws of Nigeria may vary in content or may not be as comprehensive as those in your country, but please be assured that we take steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and to those third parties with whom we share it as described in this Policy.


From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as post code, age level etc). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


In the event Kalabash is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). If this occurs, please note that we will notify you before your personal information is transferred and becomes subject to a different privacy policy.


This privacy policy applies only to information collected through our website and not to information collected offline.


Please also visit our Terms and Conditions section establishing the use, disclaimers and limitations of liability governing the use of our website at


By using our site, you consent to our Privacy Policy.

Contact Information

For more details about Travel Data please click here or Contact us at (;; +2349087873536,
+2349087873512) or to the following postal address: