LEGAL AGREEMENT
Last Updated: August 28, 2025
We at KALABASH TECHNOLOGY SOLUTIONS LIMITED (Kalabash) know how important privacy is to our
customers and we have created this Privacy Policy to make sure our customers understand how we
collect and use their personal information.
We take the privacy of our website users seriously and we are committed to protecting your
privacy in compliance with the relevant laws i.e. The Nigeria Data Protection Act 2023, the
Nigerian Data Protection Regulation 2019, its Implementation Framework, and the General Data
Protection Regulation (EU 2016/679),(‘Data Protection laws’).
This Privacy Policy discloses the privacy practices for (www.kalabash.com) and when used in this Policy statement, it includes its subsidiaries and other partnerships, corporations, undertakings and entities which are authorized by it. This privacy policy applies to personal information collected by the company and to all types of systems, operations and processes within our environment that involve the collection, storage, use, transmission, and disposal of Personal Information (described below). It is provided to help you understand what information we collect about you, how the information collected is used, how we protect it, and your rights to it, among others.
This Privacy Policy is strictly restricted to only our services and therefore does not apply to services that are not owned or controlled by us, including third-party platforms/websites. We are committed to handling all personal data provided to us in compliance with both applicable and model data privacy and protection laws.
It will inform you of the following:
We collect information from you when you open an account with Kalabash or our services on any of our platforms.
As part of our operations, we collect and process certain types of information (such as names, telephone numbers, addresses etc.) of individuals that makes them easily identifiable. These individuals include current, past, and prospective employees, guarantors, referees, suppliers/vendors, customers or former customers, and other individuals whom we communicate or deal with, jointly and/or severally (“Data Subject(s)”).
You may voluntarily provide us with certain Personal Information, to enable you to gain access to and use our services. This information relates to an identified person or information that can be used to identify you
We will always solicit for your consent before sharing or disclosing your Personal Information with a third party except as may be required for the purpose of providing you with our services or under applicable legislations. The following are the information that we collect and process:
For effective use of this website, users are advised to complete the registration form. During registration, a user is required to give certain information such as name, address, telephone number, email address, card information, device information, technical data based on service usage, location and any other information we may require you to provide us with to enable us to render the service to you.
We collect your data and process same for the following reasons:
This information is also used to contact you about the products/services on our site in which
you
have expressed interest. At your option, you may also provide demographic information (such as
gender or age) about yourself, but this is not required.
We are the sole owners of the information collected on this site. We only have access to/collect
information which you voluntarily give us via email or other direct contact from you. We will
not
sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will
not
share your information with any third party outside of our organization, other than as necessary
to
fulfill your request.
Unless you ask us not to, we may contact you via email in the future to tell you about specials,
new
products or services, or changes to this privacy policy.
The Information which we collect may be stored and processed in and transferred between any of
the
countries in which we operate in order to enable us use the information in accordance with this
policy.
Your personal data will be:
We will only use and process your personal data as permitted by the Nigerian Data Protection Act, 2023. We have set out below a description of all the legal bases we may rely on to process your personal data:
hat we may process your personal data on more than one lawful ground depending on the specific purpose for which we are using your personal data. Please contact us by sending an email to: Legal@kalabash54.com, if you need details about the specific legal ground we are relying on to process your personal data where more than one ground may have been used to process your personal data.
For the purpose of this Privacy Policy, consent means any freely given, specific, informed, and unambiguous indication of the Data Subject's wishes by which they, through a statement or a clear affirmative action, signify their agreement to the processing of Personal Information relating to them.
We limit Personal Information collection and usage to data that is relevant, adequate, and necessary for carrying out the purpose for which the data is processed. We will evaluate whether and to what extent the processing of Personal Information is necessary and where the purpose allows, anonymized data will be used.
Once your Personal Information is held by us, you are entitled to reach out to us to exercise the
following rights which are guaranteed by the Nigeria Data Protection Act, with some limitations.
In the event you withdraw your consent for a particular purpose which we initially relied on to perform a request/ need, we may be unable to provide you with our services or may be unable to tailor our services to your needs which may have a subsequent effect o the service we provide.
Please let us know if the personal information which we hold about you needs to be corrected or
updated. If you wish to exercise any of the rights set out above, please contact us via our
contact details in tis Privacy Policy
We would try to respond to all legitimate requests within a month. Occasionally, it could take
us longer than a month if your request is particularly complex or you have made several
requests. In this case, we will notify you and keep you updated.
In addition to existing rights available under the relevant laws, in the event you want to raise
a concern about any violation of this privacy policy, you can contact NITDA at
https://nitda.gov.ng/nit/contact-us
Google Analytics is a platform provided by Google. This platform helps us to analyze how our
users deploy our website and mobile app. This information is obtained through the use of cookies
and
information obtained is stored in Google's servers and it is used to evaluate the use of our
website and mobile app by you and other users to provide insights into our business.
The features we use and the insights we provide are:
AdWords Remarketing — this uses behavior, demographic, and interest
data to identify users who
are likely to convert, and then allows us to target those users with remarketing campaigns
through Google Ads.
Demographics and Interests Reporting — this provides insight into
the age, gender, and purchase
interests of users, which we can use to better tailor fit your advertisements.
Google Display Network (GDN) Impression Reporting — measures the
impact of unclicked GDN Display
ad impressions on conversions and site behavior.
Please note that Google receives your truncated IP address. This is sufficient for Google to
identify (approximately) the country from which you are visiting our sites or accessing our
website but is not sufficient to identify you, or your computer or mobile device, individually.
You can find more information here, including a link to Google's privacy policy.
Click here to opt-out of analysis by Google Analytics on our
website
and other websites.
We take extra precautions to protect your information. When you submit sensitive information
via the website, your information is protected both online and offline. The steps we take to
secure your personal data include website protection measures, controlled access to
Kalabash's corporate premises, security restrictions on Kalabash's computer systems,
policies on document storage, personnel security and training and secure workplace policies.
Even though we endeavor to protect personal data of users of our website and mobile app, we
cannot guarantee the security of the information you post online and the information is
disclosed at your own risk. You can help protect your personal data by keeping your account
details confidential. If you become aware of any security breach, please let us know
immediately.
Wherever we collect sensitive information (such as credit card data), that information is
encrypted and transmitted to us in a secure way. You can verify this by looking for a closed
lock icon at the bottom of your web browser, or looking for "https" at the beginning of the
address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect
your information offline. Only employees who need the information to perform a specific job
(for example, billing or customer service) are granted access to personally identifiable
information. The computers/servers in which we store personally identifiable information are
kept in a secure environment
We will retain your Personal Information for as long as is needed to provide our services to you, comply with our legal and statutory obligations or verify your information with the required verification authorities.
We are statutorily obligated to retain the Personal Information and data you provide us with to carry out our services and in compliance with laws and regulatory guidelines applicable to us and our partners. Therefore, even after discontinuance of our services, we will retain certain Personal Information and transaction data to comply with these obligations.
For all Personal Information and records obtained, used, and stored by us, we shall perform periodical reviews of the data retained to confirm the accuracy, purpose, validity, and requirement to retain.
For all Personal Information and records obtained, used, and stored by us, we shall perform periodical reviews of the data retained to confirm the accuracy, purpose, validity, and requirement to retain.
The length of storage of your Personal Information shall, amongst other things, be determined by:
We reserve the right to update, modify, change, or revise this Privacy Policy from time to time. The changes will not be retroactive, and the most current version of this Privacy Policy which will always be on this page and will continue to govern our relationship with you. We advise that you check this page often, referring to the date of the last modification on the page. We will also try to notify you of any material changes which could be done via email associated with your account or service notification. By continuing to use our services after the changes become effective, you agree to be bound by the revised Privacy Policy.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via our contact details in this policy or our website.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive
to help us improve your access to our site and identify repeat visitors to our site. For
instance, when we use a cookie to identify you, depending on your browser settings you would not
have to log in a password more than once, thereby saving time while on our site. Cookies can
also enable us to track and target the interests of our users to enhance the experience on our
site. Usage of a cookie is in no way linked to any personally identifiable information on our
site.
Some of our business partners may use cookies on our site (for example, advertisers). However,
we have no access to or control over these cookies.
We share aggregated demographic information with our partners and advertisers. This is not linked
to any personal information that can identify any individual person. We use a credit card
processing company to bill users for products and services. These companies do not retain,
share, store or use personally identifiable information for any secondary purposes beyond
fulfilling your order.
We partner with other parties to provide specific services. When the user signs up for these
services, we will share names, or other contact information necessary for the third party to
provide these services. These parties are not allowed to use personally identifiable information
except for the purpose of providing these services.
Using the Kalabash mobile phone and tablet Apps (the "Mobile Apps")
When you use a Kalabash SIM Card or Mobile App, we collect and use information about you in the
same way and for the same purposes as we do when you use our website.
In addition to this, we also use some other information that we collect automatically when you
use our Mobile Apps e.g. we collect information about Mobile App functionality that you access
and use. This allows us to identify those areas of the Mobile App that are of interest to our
customers so that we can refine and continuously improve the Mobile App. The information we
collect for this purpose does not enable us to directly identify you.
When you use our Mobile App, you can choose to allow access to your current location – provided
by your mobile device using GPS or similar technologies – in order to identify nearby airports
or merchants. If you choose to allow access, this location data may be collected anonymously as
part of search requests logged by our servers. You can switch off the Mobile App's access to
your location at any time through your phone settings menu.
Each Mobile App will also send us error-reporting information in the event that it crashes or
hangs. This enables us to investigate the error and to improve the stability of the Mobile App
for future releases. We do not use this information for any purpose other than investigating and
remedying the error.
You always have the ability to control what information a Mobile App sends to us. You can
exercise this control either by changing the settings of the Mobile App under its setting menu
or changing the settings of your mobile device. Alternatively, you can remove the Mobile App
from your mobile device entirely and access our services through our website.
We may share your information with law enforcement agencies, public or tax authorities or other
organizations if legally required to do so, or if we have a good faith belief that such use is
reasonably necessary to:
Please see the list and details of categories of third-party processors we share your
personal data with below:
Where Personal Information is to be transferred to a country outside Nigeria, we shall put adequate measures in place to ensure the security of such Personal Information. In particular, we shall, among other things, confirm whether the country is on the Nigeria Data Protection Commission ("NDPC”) Whitelist of Countries with adequate data protection laws.
Transfer of Personal Information out of Nigeria would be in accordance with the provisions of the Nigeria Data Protection Act ("NDPA”) 2023. We will therefore only transfer Personal Information out of Nigeria on one of the following conditions:
We will take all necessary steps to ensure that your Personal Information is transmitted in a safe and secure manner. Details of the protection given when your Personal Information is transferred outside Nigeria shall be provided to you upon request.
This web site contains links to other sites. Our website includes hyperlinks to, and details of,
third party websites.
Please be aware that we are not responsible and have no control whatsoever over the content or
privacy practices of such other sites. We encourage our users to be aware of the same when they
leave our site. It is important that all users read the privacy statements of any other site
which collects personally identifiable information.
If you are visiting our website from outside Nigeria, please be aware that your information may be transferred to, stored, and processed in Nigeria from where our central database is operated. The data protection law and other laws of Nigeria may vary in content or may not be as comprehensive as those in your country, but please be assured that we take steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and to those third parties with whom we share it as described in this Policy.
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as post code, age level etc). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
In the event Kalabash is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). If this occurs, please note that we will notify you before your personal information is transferred and becomes subject to a different privacy policy.
This privacy policy applies to personal information collected through our website and personal information collected offline.
Please also visit our Terms and Conditions section establishing the use, disclaimers and limitations of liability governing the use of our website at http://www.kalabash.com
By accessing or using our services in any manner, you suggest to us that you have read and
adopted this Privacy Policy and consent to the data practices described herein.
You agree
that upon granting us your consent, you have the legal capacity to give consent and you are
aware of your privacy rights and your option to withdraw your consent at any given time.
If you do not accept this Privacy Policy and do not meet or comply with the provisions set forth herein, then you may not use our services.
If you access our services or platform and you are below 18 years, you represent and warrant that you have obtained consent from your parent(s) or legal guardian(s). If you have inadvertently provided personal data of a child to us, please notify us at Nasir@wakanow.com and we will delete such personal data.
Consistent with Section 8 of the Nigeria Child Rights Act (“the Act”), Cap C50, Laws of the Federation of Nigeria 2010 and Section 31 of the Nigeria Data Protection Act (NDPA) 2023, we will never knowingly request Personally Identifiable Information from anyone below the age of 18 under the Act without prior verifiable parental consent. If we become aware that a child below the age of 18 under the Act has provided us with personal data without verifiable parental consent, we will use our best efforts to remove such information from our files. If as a parent or guardian, you become aware that your child or ward child has provided us with any information without your consent, please contact us through the details provided in this Privacy Policy.
Please note that the collection, processing, security, storage, and erasure of your personal data
including any updates to this privacy policy will be in accordance with existing or new privacy
and data protection provisions and laws in Nigeria which includes but not limited to the
following:
You may file a complaint in accordance with this Privacy Policy if you believe that any provision
of this Privacy Policy or your privacy rights have been violated in respect of your personal
information or if your access to our Services have been compromised, to enable us to take the
necessary steps towards ensuring the security of your Personal Information. All complaints must
be addressed to the company by sending an email to our Data Protection Officer using the
following contact details:
Email: Nasir@wakanow.com
Please note that, the complaint and resolution procedure is not prejudicial to your right to
complain to the data protection authorities (in this case, you should contact the Nigeria Data
Protection Commission (NDPC) using the following contact details:
Address:
NDPC: No. 5, Donau Crescent,
Off Amazon Street, Maitama,
Abuja, Nigeria.
Email: info@ndpc.gov.ng
We will notify you of any breach and also notify Nigeria Data Protection Commission (NDPC)
within 72 hours of becoming aware of such breach.
You may also seek redress in a court of competent jurisdiction. We would, however, appreciate the chance to deal with your concerns before you approach the data protection authorities. Kindly contact us in the first instance by sending an email to: Nasir@wakanow.com
You may also contact us if you have any questions, comments and requests relating to
this Privacy Policy or would like to find out more about exercising your data protection rights.
Please contact us via Nasir@wakanow.com. and for more details about Travel Data
please click here or Contact us at
(customersuccess@kalabash54.com;
Hi@kalabash54.com; +2349087873536,
+2349087873512) or to the following postal address: